CNHidee LED After Sales Support-A Case

This is a case from CNHidee about our after sales support.

We are pleased to learn that the 25 pieces LED panel light finally arrived in Venezuela. However, we were disheartened to learn that 2 pieces had a defect after the installations in your customer’s premises. With all our QC checks done on all products prior to shipment, this is a failure rate that we have not scored before in our rich experience of LED light manufacturer. It comes as a big challenge and is totally unacceptable by our standards, we deeply apologize for any inconveniences that this failure may have caused but we wish to assure you that we shall do our best to rectify it as soon as possible.

If it were not for the delay in deliveries to Venezuela, we would surely send you 2 new led panel light to replace the defected panels, however, in the quest to solve the defect as soon as possible, we humbly request you to follow our attached repair guidance document. This will also aid you in becoming more technical about the led panels as many of our other clients.

If the aforementioned is acceptable, we shall humbly request you to invoice us for any fees that shall be therein incurred during the repair as it is our responsibility to rectify the defects. If you need to hire the services of a professional electrician, please proceed as it will save time in delivering to the final client exactly what they procured.

At the moment we still can’t establish the cause of that particular mode of failure but our engineers assumed heavy crushing from the shipment may have caused the breakage of the solder joining the power strips. This is only a minor failure that should not really be happening as we run vibration and crush tests on all our products before sending them out to our customers.

Because we stand for a lasting brand with high quality products, there is nothing much we can say to wash away the disappointment with all parties involved, however we shall offer all our expertise in making it all right at no extra cost to you.

We target to build great, long lasting and fruitful business relationships with all our customers and thus we always strive to send out nothing but the best LED LIGHTING products.

We thank you for your feedback on this defect and we are going to strive to rule out any future such occurrences with all our lighting products.

Thank you for choosing to partner with us in the industry of delivering efficient energy solutions to the world and we look forward to growing the industry together.